Most emergencies here fall into four kinds: a door jammed halfway on rollers that finally seized, a door stuck open with a storm coming, a door frozen shut after freezing rain, and a car trapped behind a broken spring. Tell us which one. We make the door safe, then fix it, and the estimate is free.
Tell us what the door is doing. The estimate is free; the work waits for your yes.
A door that stops partway and won't go further in either direction is often a roller that has seized, usually after years of grit working into its bearing. The roller quits turning, catches in the track, and the opener either stalls or keeps pushing until something bends. Stop the opener and leave the door where it is; forcing it is how a roller jumps out and the door twists in the opening. Shop, barn and storage doors are covered on our commercial garage door repair page.
The technician takes the load off the door, frees or replaces the rollers, checks the track for bends, and brings the door down under control. A full set of sealed-bearing rollers is often the lasting fix, written up as its own line.
A door that won't close with thunderstorms coming leaves the house open to wind, rain and anyone walking by. Move the car inside if you can, take in anything valuable, and lock the inner door. Then call and say it's stuck open; those calls get the next available slot.
Most stuck-open doors come down on the same visit: an eye out of line, a broken spring, a cable off its drum, an opener that lost its limits. When a part needs ordering, the door still gets closed and locked before we leave.
Freezing rain runs under the bottom seal and turns to ice overnight, and in the morning the door won't lift. Pressing the button again and again only strains the opener and the cables. Leave it and call if the car has to get out; the door is freed without tearing the seal, and the cables and springs are checked for damage from the pulling.
Replacing a split seal, and adding a threshold that sheds water away from the door, makes the next ice storm far less likely to lock you in.
In the same order at noon or midnight.
If the car is behind a door that won't rise, a broken spring is the usual reason. Don't try raising the door by hand with a helper; without its spring it's much heavier than it looks, and it can drop. Say the car is trapped when you call, and the first open slot is yours.
The pair for most doors comes on the truck, so the fix is usually done on the visit, with the door balanced and tested before anyone drives out.
A door with healthy springs can be opened by hand during an outage: it lifts smoothly and stays up. If the door feels very heavy or wants to drop, leave it closed; that's a door without its spring, and lifting it is a job for the technician, not a neighbor. Once the power is back, an opener that stays dark usually needs its circuit board looked at, and that's a part the truck carries.
Businesses call too: a rolling door that won't come down at closing time, a sectional door knocked off its track by a forklift, an operator that stopped mid-cycle. The building is secured first, the same as a house, and the repair is either finished on the visit or planned with the part on order and the opening locked in the meantime.
Potwin, Westboro, Oakland, Highland Park, College Hill, Sherwood and the newer west side, plus Lawrence, Silver Lake, Auburn, Rossville, Carbondale and Tecumseh. Springs, rollers, cables and opener parts ride along.
Say where you are and what's stuck.
Nothing forced. Frozen or jammed doors are freed, not muscled.
Stuck-open homes first. Then trapped cars, then everything else.
Closed before we leave. Even when a part is on order.
Same estimate day or night. Written and free.
Often a seized roller catching in the track. Stop the opener, leave the door as it is, and call; forcing it can twist the door out of the track.
Don't keep pressing the button. It's freed without tearing the seal, and the cables are checked for strain.
Lock the door into the house, get valuables out of sight, and call. Open houses are handled first.
Tell us that first. A broken spring is the usual cause, and the new pair comes with us.
If the springs are intact the door can be run by hand; if it's heavy or drops, leave it closed and call.
Yes, rolling and sectional doors on businesses, with the building secured first.
Yes. The visit and the estimate work the same way at any hour.
Yes, always written before work starts.
A short call or the form is enough: what the door is doing and where it is. You're given a two-hour slot, and the technician phones on leaving the job before yours.
Free estimate across the county and the small towns nearby.
Tell us the fault and you'll get a straight answer on whether it can wait. Free estimate anywhere in Shawnee County.
Quicker to talk? Call (785) 498-8618.
Tell us what the door is doing. The estimate is free; the work waits for your yes.